flyff Privacy Policy
This page describes what we collect when you use flyff and how we keep that data protected. We at flyff take your privacy seriously. When you open an account, deposit funds, place a bet, or stream a live table, you share information with us. We use that information to verify your identity, process your transactions, deliver our service, and comply with local regulations.
Our commitment is to be transparent about what we collect, who we share it with, and how long we keep it. We do not sell your data to advertisers. We do not use your betting history for purposes unrelated to your account. Your data remains protected under standard encryption and access controls. This policy explains the full scope of our practice.
What We Collect on flyff
When you register an account on flyff, we collect your full name, date of birth, phone number, and email address. During account verification, we ask for a copy of your identity document—your national ID, passport, or driver's licence. This Know Your Customer process is a legal requirement in most jurisdictions and helps us confirm you are of legal age and not subject to sanctions.
Once verified, we record your deposit and withdrawal transactions, the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, Mandini, local payment, or online payment), and the amounts. We collect your bet history—which markets you view, which games you play, and the outcomes. We also record your IP address, device type, and browser information each time you log in. This data helps us detect fraud and support your account if you contact us.
We collect data on your use of our live-dealer tables, sportsbook (football, badminton, MotoGP, esports including Mobile Legends, Free Fire, PUBG Mobile), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and number games. We do not listen to your conversations or monitor your screen. We track only what happens within the flyff platform itself.
Our flyff data retention standard
We keep your account data for as long as your account is active. After you close your account, we retain records for seven years to comply with anti-money-laundering regulations. After that period, we delete or anonymize your data.
How We Use Your Data
We at flyff use your data to verify your identity, process your deposits and withdrawals, settle your bets, and send you account notifications. We also use it to detect fraud, money laundering, and breaches of our terms. If you contact our support team with a question or complaint, we use your data to investigate and respond.
We analyse betting patterns to understand which games and markets are popular, and we use that information to improve our platform. We do not use your data for targeted advertising. We do not share your bet history with third parties for profiling or marketing purposes. Your data remains within our controlled systems.
During peak seasons—such as Liga 1 fixtures, Piala Indonesia tournaments, or Piala AFF events—we may send you notifications about new markets or promotions relevant to your account. You can opt out of these messages at any time through your account settings. We will always respect your preferences.
Third-Party Processors and Data Location
Our flyff platform uses third-party processors for specific functions. We work with payment processors to verify your e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank-transfer transactions. We use identity-verification services to confirm your national ID or passport. These processors are contractually bound to protect your data and use it only for the services we've contracted them to provide.
Our servers are located outside Indonesia. Your data may be transferred to servers in other jurisdictions to support live-dealer studios, sportsbook operations, and game hosting. We ensure that data transferred across borders meets the same security and confidentiality standards as data stored locally. You are responsible for verifying that your own jurisdiction's laws permit such data transfers.
Your Rights on flyff
We at flyff acknowledge your right to access, correct, or delete your data. You may request a copy of the personal data we hold about you by contacting our support team. We will provide it within ten business days. You may also request that we update incorrect information—for example, if your phone number has changed or your name was misspelled during registration.
You may request deletion of your account and associated data. However, we are required by law to retain certain records (transaction history, identity documents) for seven years for anti-money-laundering compliance. We cannot delete these records, but we can anonymize them so they cannot be linked to you personally.
If you believe we have misused your data, you have the right to lodge a complaint with your local data protection authority. We are committed to resolving any concerns transparently and promptly.
Cookies and Tracking
We use cookies to keep you logged into flyff, to remember your language preference, and to track your session. These cookies expire when you close your browser or after a set period of inactivity. We do not use cookies to track you across other websites. Our cookie policy is available through your account settings, and you may disable non-essential cookies at any time.
Some cookies are essential—they allow our platform to function. Others are optional and help us understand how you use flyff so we can improve the experience. We do not share cookie data with advertisers or social networks.
Security Measures
We at flyff use industry-standard encryption (TLS 1.2 and above) to protect data in transit between your device and our servers. Your password is hashed and salted, so we cannot see it ourselves. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. Our support team never asks for your password or card details via email or chat.
However, no system is completely secure. If you believe your flyff account has been compromised, change your password immediately and contact our support team. We will investigate and take appropriate action.
Contact and Updates
If you have questions about this privacy policy or how we handle your data, contact us via our support channel. We respond within two business days. We may update this policy from time to time to reflect changes in our practice or to comply with new regulations. We will notify you of significant changes via email or a notice on our platform.
This policy applies to users accessing flyff from all supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. If local privacy laws conflict with this policy, local law takes precedence in your jurisdiction. Our service is available only where local law permits.