flyff FAQ
Users of our flyff platform ask questions spanning account setup, payment mechanics, game rules, and security practices. This page addresses the most frequently raised topics so you can find answers quickly without waiting for support contact. We organize the FAQ by topic—account and registration, payments and transactions, game rules, and security—so you can navigate to the section most relevant to your question.
Our goal is to make flyff straightforward to use across all devices. Whether you are accessing from Android, iOS, or desktop, or you are new to live-dealer tables and sportsbook betting, this FAQ walks through the practical steps. If your question is not answered here, our support team is available through the live chat portal during specified hours, and you can always review our full terms and legal notice for comprehensive policy information.
Many questions centre on how to deposit and withdraw funds securely, how to verify your account identity, and how to navigate our tournament markets during peak seasons like Liga 1 and Piala AFF. We also receive questions about low-data streaming for live-dealer tables on slower mobile connections, and about the range of payment methods we support across Indonesia.
Topics covered in this FAQ
- Account and registrationhow to create a flyff account, identity verification steps, password recovery and account security
- Payments and transactionsdeposit and withdrawal methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer via mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slot games, and esports betting explained
- Security and account carehow we protect your data, jurisdiction access rules, and what to do if your account is compromised
Below you will find answers to common questions grouped by topic. Click any question to expand the answer. If you cannot find what you need, contact our support team through the live chat portal.
Account and registration
When you register on flyff, you provide your full name, date of birth, email address, mobile phone number, and a username and password of your choice. You also confirm your country and state that you are of legal age in your jurisdiction and that your access complies with local law. During account creation, we ask you to agree to our terms and privacy policy. After registration, you receive a verification email; click the link to activate your account. Within the first week, you will be asked to upload identity documents for KYC verification—a passport, national ID, or driving licence. Once verified, your account gains full access to our sportsbook, live-dealer tables, and slot games. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same registration flow.
We require one of the following identity documents: a valid passport, national identification card (KTP), or driving licence. The document must be current and show your full name, date of birth, and photograph. You upload a clear scan or photograph of the front and back of the document through your account settings. Our verification team reviews the submission within 24 hours. If the image is unclear or the name does not match your registration, we will request a resubmission. Once approved, your account status changes to "verified" and you can deposit and withdraw funds. This process protects both you and us by preventing fraud and money laundering.
Payments and transactions
Deposit amounts on flyff range from a minimum of 10,000 Indonesian Rupiah to a maximum per transaction of 50,000,000 Indonesian Rupiah. Limits vary slightly by payment method. For example, DANA and e-wallet support deposits up to 25,000,000 per transaction, while mobile banking and direct bank transfer via local payment, online payment, e-wallet, or mobile banking may allow higher amounts. You can make multiple deposits in a single day, though your cumulative account balance is subject to your own spending limits. If you wish to deposit a larger sum, you may split it across multiple transactions. Always verify the transaction before confirming—deposits are final and cannot be reversed except in cases of documented technical failure.
If your deposit or withdrawal does not complete, the funds remain in your flyff wallet or your payment account, depending on where the transaction stopped. For deposits, if the payment gateway declines the transaction, no funds are debited and you can retry with the same or a different payment method. For withdrawals, if the receiving bank rejects the transfer (for example, due to an incorrect account number), the amount is returned to your flyff balance within three business days. If funds are deducted from your payment method but do not appear in your flyff account, contact our support team immediately with your transaction ID and bank confirmation. We investigate all discrepancies and resolve them promptly. Do not retry the same transaction multiple times—this can cause duplicate charges.
Our weekly cashback offer credits a percentage of your net losses back to your account each Monday morning, calculated from your activity the previous Monday through Sunday. For example, if you wager on Liga 1 matches and live-dealer tables throughout the week and incur a net loss, a portion of that loss is returned as account credit. The cashback percentage varies by account tier and activity level; verified members typically receive between 2 and 5 percent. Cashback credits are subject to wagering requirements before withdrawal—you must bet the credited amount at least once before the funds become withdrawable. The offer terms are displayed in your account settings, and you can view your weekly cashback calculation in the "Transactions" section. Cashback is credited automatically; no code or claim is required.
We cover domestic and international football extensively. Our sportsbook includes Liga 1 Indonesia year-round, Piala Indonesia (domestic cup), and Piala AFF (Southeast Asian tournament). For international competitions, we list Champions League, Premier League, La Liga, Serie A, and Bundesliga fixtures. During major tournament windows—such as the FIFA World Cup or continental championships—we expand our market depth with additional prop bets and live in-play options. You can view the complete fixture calendar by logging into your flyff account and navigating to the Sportsbook section. Markets open approximately five days before each match and close at kick-off. game information update continuously during matches. If you have a question about odds on a specific fixture, our support team can advise during business hours.
Game rules and markets
Live-dealer blackjack on flyff follows standard casino rules. You are dealt two cards and aim to reach a hand value of 21 without exceeding it. Cards 2–10 have face value; face cards (Jack, Queen, King) are worth 10; and Aces are worth 1 or 11, whichever is more advantageous. After viewing your cards, you can "Hit" (take another card), "Stand" (keep your hand), "Double Down" (double your bet and take one more card), or "Split" (if your first two cards match, split them into two hands). The dealer plays according to fixed rules: hitting on 16 or lower and standing on 17 or higher. Blackjack (an Ace and a 10-value card totalling 21) pays 3 to 2. All rules are displayed in the game info panel before you play. Our dealers are professional and impartial; the table is streamed live from licensed studios.
We offer betting on Mobile Legends, Free Fire, and PUBG Mobile competitive matches. These markets include domestic tournaments, regional championships, and international events. You can wager on match winners, map outcomes, total kills, and other prop bets depending on the fixture. Our esports section updates live during broadcast; odds shift in real time as the match progresses. Match schedules are displayed clearly in the Esports section of your account, and you can set reminders for upcoming fixtures. We partner with licensed tournament organizers to ensure fair play and accurate reporting. If you are new to esports betting, the game info panels explain each market and term before you place a wager.
Security and account care
We protect your personal data using industry-standard encryption and secure storage. Your name, payment details, and transaction history are encrypted and stored in protected databases. We do not sell your data to third parties for marketing. Your data is accessible only to authorized flyff staff for account management, fraud prevention, and compliance purposes. If we suspect suspicious activity, we may share limited information with payment processors or legal authorities as required by law. Our privacy policy, available on the footer of every page, explains our full data handling practices. You can request a copy of your data or ask us to delete certain information by contacting support. We comply with data protection standards in all supported jurisdictions.
Our live chat support is available during peak hours: Monday to Friday 09:00–21:00 Western Indonesian Time, and Saturday to Sunday 10:00–20:00 Western Indonesian Time. During these windows, you can reach a support agent through the live chat portal in your account. Outside these hours, you can submit a support ticket and our team will respond within 24 hours. During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, hours may be adjusted; notice is posted in your account dashboard. For urgent issues related to account security or fraud, contact support immediately regardless of time—we monitor all security reports continuously. You can also check our FAQ and legal pages for self-service answers to common questions.
Our service is available only in jurisdictions where local law permits online gaming. Users must be of legal age in their jurisdiction and must verify that their access complies with the laws of their region. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for confirming their legal eligibility before opening an account. If we detect access from a prohibited jurisdiction, we may block or close your account. Your use of flyff is subject to our terms and the laws of your location. If you are unsure whether online gaming is legal where you reside, you should seek legal advice before accessing our platform. Our legal notice page provides additional jurisdictional information.